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Rights and duties of patients


Receive a humane and excellent care.
Maintain communication with the family in proper compliance with the hospital protocols established for this purpose.
Access to services, health technologies, necessary medicines and comprehensive, timely and high-quality care, without discrimination of any kind, in accordance with the rules established by the General Social Security System in Health.
Choose the health personnel of your choice according to the possibilities of the institution.
Receive the urgent care that is required with the opportunity that your condition deserves.
Maintain full, permanent, express and clear communication with the treating health professional.
Obtain clear, appropriate and sufficient information from the treating health professional that allows him to make free, conscious and informed decisions regarding the procedures and / or treatments that will be practiced and risks of these, and to express his consent or dissent in writing regarding the proposed alternatives.
Receive a dignified treatment, respecting their beliefs and customs, as well as the opinions they have on the procedures.
Request and receive a second opinion on diagnosis and treatment, according to the availability of the institution.
That the medical history is treated confidentially and reserved and that personal data are treated in accordance with the Personal Data Processing Policy Manual.
Receive quality care by health workers duly trained and authorized to practice throughout the disease process.
Receive health services in conditions of hygiene, safety and respect for their privacy.
Access formal channels to submit requests, claims, complaints, suggestions, congratulations and in general, to communicate with the institution, as well as to receive a response.
Request and receive explanations about the costs for the health treatments received.
Express their willingness to accept or deny the donation of their organs as established by law.
To the management of pain and disease in a timely manner and in accordance with available scientific, clinical and medical alternatives.
Exhaust the possibilities of treatment to overcome their disease.
Receive or refuse spiritual accompaniment.
Participate voluntarily in teaching and research activities and decide whether or not to be attended by human talent in training.
Receive information about home care after completion of care at the facility.
To die with dignity.


Strive for their self-care, that of their family and that of their community and comply with the treatments ordered by the treating health professionals, actively participating in the care process.
Respond in a timely manner to the recommendations made in the promotion and prevention programs.
Comply with the rules and protocols of the Clinic, with the requirements of entry and discharge and delegate a person to represent it if necessary.
Timely comply with scheduled appointments or notify 24 hours in advance of your inability to fulfill them.
Report on suspicious behaviors or facts perceived during their stay in the institution.
Respect the rights of other patients and users..
Act in solidarity in situations that endanger the life or health of people.
Respect the health personnel responsible for the provision of the health service and the logistical, support and administrative personnel.
Use adequately and rationally the services offered, as well as the resources of the health system and the Clinic.
Comply with the rules of the health system.
Act in good faith vis--vis the health system and the Clinic.
Provide in a timely, clear, truthful and sufficient manner the information about your health condition and that required for the purpose of adequately providing the service.
Assume the copayments, moderating fees, recovery or any other contribution that the law establishes to access health services.