Rights and duties of patients
YOU HAVE THE RIGHT TO:
Receive a humane and excellent care.
• Maintain communication with the family, adequately complying with the hospital protocols established for this.
• Access the necessary services, health technologies and medicines and a comprehensive, timely and high quality care, without discrimination of any kind, in accordance with the rules established by the General System of Social Security in Health.
• Choose the health personnel of your choice according to the possibilities of the institution.
• Receive the emergency care that is required with the opportunity that their condition warrants.
• Maintain full, permanent, express and clear communication with the treating health professional.
• Obtain clear, appropriate and sufficient information from the treating health professional that allows them to make free, conscious and informed decisions regarding the procedures and / or treatments that are going to be performed and their risks and to express their consent or dissent in writing regarding the proposed alternatives.
• Receive a dignified treatment, respecting their beliefs and customs, as well as the opinions they have on the procedures.
• Request and receive a second opinion on the diagnosis and treatment, according to the availability of the institution.
• That the medical record be treated confidentially and reservedly and that the personal data be treated in accordance with the Manual for the Treatment of Personal Data Policy.
• Receive quality assistance by health workers duly trained and authorized to practice throughout the disease process.
• Receive health services in conditions of hygiene, safety and respect for your privacy.
• Access the formal channels to submit requests, claims, complaints, suggestions, congratulations and in general, to communicate with the institution, as well as to receive a response.
• Request and receive explanations about the costs for the health treatments received.
• Express your willingness to accept or deny the donation of your organs as established by law.
• To the management of pain and disease in a timely manner and in accordance with the scientific, clinical and medical alternatives available.
• Exhaust the possibilities of treatment to overcome your illness.
• Receive or decline spiritual accompaniment.
• Participate voluntarily in teaching and research activities and decide whether or not to be attended by human talent in training.
• Receive information about home care after completion of care at the institution.
• Die with dignity.
YOUR DUTIES ARE:
• To strive for their self-care, that of their family and that of their community and comply with the treatments ordered by the treating health professionals, actively participating in the care process.
• Respond in a timely manner to the recommendations made in the promotion and prevention programs.
• Comply with the rules and protocols of the Clinic, with the entry and exit requirements and delegate a person to represent you if necessary.
• Timely comply with scheduled appointments or notify 24 hours in advance of your inability to meet them.
• Report on suspicious behaviors or events perceived during their stay at the institution.
• Respect the rights of other patients and users.
• Act in solidarity with situations that endanger people's lives or health.
• Respect the health personnel responsible for the provision of the health service and the logistics, support and administration personnel.
• Use adequately and rationally the services offered, as well as the resources of the health system and the Clinic.
• Comply with the rules of the health system.
• Act in good faith towards the health system and the Clinic.
• Provide in a timely, clear, truthful and sufficient manner the information about your health condition and that required for the purpose of adequately providing the service.
• Assume co-payments, moderator or recovery fees or any other contribution that the law establishes to access health services.