Rights and duties of patients

Rights and duties of patients

• Maintain communication with the family in proper compliance with the hospital protocols established for this purpose.

• Access to services, health technologies, necessary medicines and comprehensive, timely and high-quality care, without discrimination of any kind, in accordance with the rules established by the General Social Security System in Health.

• Choose the health personnel of your choice according to the possibilities of the institution.

• Receive the urgent care that is required with the opportunity that your condition deserves.

• Maintain full, permanent, express and clear communication with the treating health professional.

• Obtain clear, appropriate and sufficient information from the treating health professional that allows him to make free, conscious and informed decisions regarding the procedures and / or treatments that will be practiced and risks of these, and to express his consent or dissent in writing regarding the proposed alternatives.

• Receive a dignified treatment, respecting their beliefs and customs, as well as the opinions they have on the procedures.

• Request and receive a second opinion on diagnosis and treatment, according to the availability of the institution.

• That the medical history is treated confidentially and reserved and that personal data are treated in accordance with the Personal Data Processing Policy Manual.

• Receive quality care by health workers duly trained and authorized to practice throughout the disease process.

• Receive health services in conditions of hygiene, safety and respect for their privacy.

• Access formal channels to submit requests, claims, complaints, suggestions, congratulations and in general, to communicate with the institution, as well as to receive a response.

• Request and receive explanations about the costs for the health treatments received.

• Express their willingness to accept or deny the donation of their organs as established by law.

• To the management of pain and disease in a timely manner and in accordance with available scientific, clinical and medical alternatives.

• Exhaust the possibilities of treatment to overcome their disease.

• Receive or refuse spiritual accompaniment.

• Participate voluntarily in teaching and research activities and decide whether or not to be attended by human talent in training.

• Receive information about home care after completion of care at the facility.

• To die with dignity.

• Strive for their self-care, that of their family and that of their community and comply with the treatments ordered by the treating health professionals, actively participating in the care process.

• Respond in a timely manner to the recommendations made in the promotion and prevention programs.

• Comply with the rules and protocols of the Clinic, with the requirements of entry and discharge and delegate a person to represent it if necessary.

• Timely comply with scheduled appointments or notify 24 hours in advance of your inability to fulfill them.

• Report on suspicious behaviors or facts perceived during their stay in the institution.

• Respect the rights of other patients and users..

• Act in solidarity in situations that endanger the life or health of people.

• Respect the health personnel responsible for the provision of the health service and the logistical, support and administrative personnel.

• Use adequately and rationally the services offered, as well as the resources of the health system and the Clinic.

• Comply with the rules of the health system.

• Act in good faith vis-à-vis the health system and the Clinic.

• Provide in a timely, clear, truthful and sufficient manner the information about your health condition and that required for the purpose of adequately providing the service.

• Assume the copayments, moderating fees, recovery or any other contribution that the law establishes to access health services.