Rights and duties of patients

YOU HAVE THE RIGHT TO:

• Be served without any discrimination
• Choose the health personnel of your preference according to the possibilities of the institution
• Communicate directly with our staff to resolve your concerns
• Accept or reject the procedures indicated by our staff.
• A second medical opinion about your diagnosis or treatment
• Be treated with dignity and respect by our staff
• That your information be treated in accordance with our data protection policy.
• Served in a safe, comfortable and clean facilities.
• Receive or reject spiritual support
• Participate or not in medical research
• Accept or reject the attention of personnel in training
• Receive information about home care after being treated.
• Claim, suggest and congratulate
• Know the costs of the services received
• Be attended in case of emergency.
• Dying with dignity
• Manifest physical and emotional pain and receive appropriate and timely treatment.


YOUR DUTIES ARE:

• Report timely, clearly and truthfully all about your state of health
• Meet the entry and exit requirements of the Clinic and delegate a person to represent you
• Fulfill the agreed appointments and notify 24 hours in advance if they can not be fulfilled.
• Respect the people who attend you, other patients and visitors
• Comply with the rules of the Clinic.
• Report suspicious facts perceived during your stay at the institution
• Respect the privacy of other patients
• Express in writing your refusal of any treatment or procedure
• Manifest your claims, suggestions and congratulations
• Comply with medical orders related to your treatment.
• Cancel or facilitate the timely payment of the services received
• Care and make rational use of the physical resources of the institution.