Rights and duties of patients

Rights and duties of patients

• Maintain communication with the family, adequately complying with the hospital protocols established for this.

• Access the necessary services, health technologies and medicines and a comprehensive, timely and high quality care, without discrimination of any kind, in accordance with the rules established by the General System of Social Security in Health.

• Choose the health personnel of your choice according to the possibilities of the institution.

• Receive the emergency care that is required with the opportunity that their condition warrants.

• Maintain full, permanent, express and clear communication with the treating health professional.

• Obtain clear, appropriate and sufficient information from the treating health professional that allows them to make free, conscious and informed decisions regarding the procedures and / or treatments that are going to be performed and their risks and to express their consent or dissent in writing regarding the proposed alternatives.

• Receive a dignified treatment, respecting their beliefs and customs, as well as the opinions they have on the procedures.

• Request and receive a second opinion on the diagnosis and treatment, according to the availability of the institution.

• That the medical record be treated confidentially and reservedly and that the personal data be treated in accordance with the Manual for the Treatment of Personal Data Policy.

• Receive quality assistance by health workers duly trained and authorized to practice throughout the disease process.

• Receive health services in conditions of hygiene, safety and respect for your privacy.

• Access the formal channels to submit requests, claims, complaints, suggestions, congratulations and in general, to communicate with the institution, as well as to receive a response.

• Request and receive explanations about the costs for the health treatments received.

• Express your willingness to accept or deny the donation of your organs as established by law.

• To the management of pain and disease in a timely manner and in accordance with the scientific, clinical and medical alternatives available.

• Exhaust the possibilities of treatment to overcome your illness.

• Receive or decline spiritual accompaniment.

• Participate voluntarily in teaching and research activities and decide whether or not to be attended by human talent in training.

• Receive information about home care after completion of care at the institution.

• Die with dignity.

• To strive for their self-care, that of their family and that of their community and comply with the treatments ordered by the treating health professionals, actively participating in the care process.

• Respond in a timely manner to the recommendations made in the promotion and prevention programs.

• Comply with the rules and protocols of the Clinic, with the entry and exit requirements and delegate a person to represent you if necessary.

• Timely comply with scheduled appointments or notify 24 hours in advance of your inability to meet them.

• Report on suspicious behaviors or events perceived during their stay at the institution.

• Respect the rights of other patients and users.

• Act in solidarity with situations that endanger people's lives or health.

• Respect the health personnel responsible for the provision of the health service and the logistics, support and administration personnel.

• Use adequately and rationally the services offered, as well as the resources of the health system and the Clinic.

• Comply with the rules of the health system.

• Act in good faith towards the health system and the Clinic.

• Provide in a timely, clear, truthful and sufficient manner the information about your health condition and that required for the purpose of adequately providing the service.

• Assume co-payments, moderator or recovery fees or any other contribution that the law establishes to access health services.