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Rights and duties of patients


Receive a humane and excellent care.
Maintain communication with the family, adequately complying with the hospital protocols established for this.
Access the necessary services, health technologies and medicines and a comprehensive, timely and high quality care, without discrimination of any kind, in accordance with the rules established by the General System of Social Security in Health.
Choose the health personnel of your choice according to the possibilities of the institution.
Receive the emergency care that is required with the opportunity that their condition warrants.
Maintain full, permanent, express and clear communication with the treating health professional.
Obtain clear, appropriate and sufficient information from the treating health professional that allows them to make free, conscious and informed decisions regarding the procedures and / or treatments that are going to be performed and their risks and to express their consent or dissent in writing regarding the proposed alternatives.
Receive a dignified treatment, respecting their beliefs and customs, as well as the opinions they have on the procedures.
Request and receive a second opinion on the diagnosis and treatment, according to the availability of the institution.
That the medical record be treated confidentially and reservedly and that the personal data be treated in accordance with the Manual for the Treatment of Personal Data Policy.
Receive quality assistance by health workers duly trained and authorized to practice throughout the disease process.
Receive health services in conditions of hygiene, safety and respect for your privacy.
Access the formal channels to submit requests, claims, complaints, suggestions, congratulations and in general, to communicate with the institution, as well as to receive a response.
Request and receive explanations about the costs for the health treatments received.
Express your willingness to accept or deny the donation of your organs as established by law.
To the management of pain and disease in a timely manner and in accordance with the scientific, clinical and medical alternatives available.
Exhaust the possibilities of treatment to overcome your illness.
Receive or decline spiritual accompaniment.
Participate voluntarily in teaching and research activities and decide whether or not to be attended by human talent in training.
Receive information about home care after completion of care at the institution.
Die with dignity.


To strive for their self-care, that of their family and that of their community and comply with the treatments ordered by the treating health professionals, actively participating in the care process.
Respond in a timely manner to the recommendations made in the promotion and prevention programs.
Comply with the rules and protocols of the Clinic, with the entry and exit requirements and delegate a person to represent you if necessary.
Timely comply with scheduled appointments or notify 24 hours in advance of your inability to meet them.
Report on suspicious behaviors or events perceived during their stay at the institution.
Respect the rights of other patients and users.
Act in solidarity with situations that endanger people's lives or health.
Respect the health personnel responsible for the provision of the health service and the logistics, support and administration personnel.
Use adequately and rationally the services offered, as well as the resources of the health system and the Clinic.
Comply with the rules of the health system.
Act in good faith towards the health system and the Clinic.
Provide in a timely, clear, truthful and sufficient manner the information about your health condition and that required for the purpose of adequately providing the service.
Assume co-payments, moderator or recovery fees or any other contribution that the law establishes to access health services.