Rights and duties of patients
YOU HAVE THE RIGHT TO:
• Receive a humane and excellent care.
• Maintain communication with the family in proper compliance with the hospital protocols established for this purpose.
• Access to services, health technologies, necessary medicines and comprehensive, timely and high-quality care, without discrimination of any kind, in accordance with the rules established by the General Social Security System in Health.
• Choose the health personnel of your choice according to the possibilities of the institution.
• Receive the urgent care that is required with the opportunity that your condition deserves.
• Maintain full, permanent, express and clear communication with the treating health professional.
• Obtain clear, appropriate and sufficient information from the treating health professional that allows him to make free, conscious and informed decisions regarding the procedures and / or treatments that will be practiced and risks of these, and to express his consent or dissent in writing regarding the proposed alternatives.
• Receive a dignified treatment, respecting their beliefs and customs, as well as the opinions they have on the procedures.
• Request and receive a second opinion on diagnosis and treatment, according to the availability of the institution.
• That the medical history is treated confidentially and reserved and that personal data are treated in accordance with the Personal Data Processing Policy Manual.
• Receive quality care by health workers duly trained and authorized to practice throughout the disease process.
• Receive health services in conditions of hygiene, safety and respect for their privacy.
• Access formal channels to submit requests, claims, complaints, suggestions, congratulations and in general, to communicate with the institution, as well as to receive a response.
• Request and receive explanations about the costs for the health treatments received.
• Express their willingness to accept or deny the donation of their organs as established by law.
• To the management of pain and disease in a timely manner and in accordance with available scientific, clinical and medical alternatives.
• Exhaust the possibilities of treatment to overcome their disease.
• Receive or refuse spiritual accompaniment.
• Participate voluntarily in teaching and research activities and decide whether or not to be attended by human talent in training.
• Receive information about home care after completion of care at the facility.
• To die with dignity.
YOUR DUTIES ARE:
• Strive for their self-care, that of their family and that of their community and comply with the treatments ordered by the treating health professionals, actively participating in the care process.
• Respond in a timely manner to the recommendations made in the promotion and prevention programs.
• Comply with the rules and protocols of the Clinic, with the requirements of entry and discharge and delegate a person to represent it if necessary.
• Timely comply with scheduled appointments or notify 24 hours in advance of your inability to fulfill them.
• Report on suspicious behaviors or facts perceived during their stay in the institution.
• Respect the rights of other patients and users..
• Act in solidarity in situations that endanger the life or health of people.
• Respect the health personnel responsible for the provision of the health service and the logistical, support and administrative personnel.
• Use adequately and rationally the services offered, as well as the resources of the health system and the Clinic.
• Comply with the rules of the health system.
• Act in good faith vis-à-vis the health system and the Clinic.
• Provide in a timely, clear, truthful and sufficient manner the information about your health condition and that required for the purpose of adequately providing the service.
• Assume the copayments, moderating fees, recovery or any other contribution that the law establishes to access health services.